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HomeBuyers Guide › My current contract with Orange is due to end soon. Would I have to first cancel with Orange, or just go through you?

My current contract with Orange is due to end soon. Would I have to first cancel with Orange, or just go through you?

There is no limit to the number of mobile phone contracts you can have so you will not need to cancel your existing contract before taking out a new one. However, if your intention is to move to a new contract while discarding your old one you may wish to cancel your contract with Orange as this will not be done automatically when you sign up for a new contract.

You can cancel your existing contract after you have purchased a new one or you can cancel it before placing your order. If you cancel your current contract before ordering a new one you may experience a period of having no phone connection. If you cancel your existing Orange contract before it has finished you may incur a termination fee.

If you wish to keep the phone number from your existing Orange contract and take it to a new phone then you should not cancel your existing contract before ordering a new one. Once your Orange contract has been cancelled the corresponding phone number will be permanently lost. You may need to supply a PAC code during the order process to transfer your phone number, and doing this will automatically cancel your existing contract (more details on mobile phone porting)