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HomeBuyers Guide › Retailers

Mobile phone retailers frequently asked questions, help and advice

Here you will find the most commonly asked questions regarding the retailers that are listed on our site. You may want to know how long delivery will be for a particular item, you may want to know more about their cashback terms, whatever it is we will try our best to find the answer for you. Below is a list of questions that we have already answered. If you can´t find what you are looking for below then please feel free to ask us and we will do our best to find an answer for you.

Will the phones on your website work with an existing SIM card? I would like to order one of your handsets to Namibia. Is this possible? I would like a contract but have been in the UK for less than 3 years. Am I eligible? I wish to take out a contract but pay monthly via Direct Debit by my bank - is this possible? Is this is a real site? And are these real deals from these networks? Because they seem too good to be true... If I took out a contract how soon could I receive both the phone and the laptop? How do I find what the full terms of the deals are? Can I use these phones with an existing SIM card? I don't have a debit or credit card to do your credit check. Is there any other way to do this? Is it possible to order a phone using my Tuxedo prepaid Mastercard? My current contract with Orange is due to end soon. Would I have to first cancel with Orange, or just go through you? I may have mistakenly ordered two phones instead of one. How do I correct my order? Can I order this phone and have the contract start at a later date? My phone has not been delivered on time Is it possible for me to buy a phone now and transfer my old number later? I am having problems signing up for a contract because I have a BFPO address Consumer Complaints Am I able to get these deals with my upgrade Does the redemption deal extend beyond the original contract length? Can I have my order delivered to a different address? Returning Unwanted Phones Can I receive the same warranty as from the Orange store? Mobile Number Porting (MNP) Do these prices include VAT? I have received no email to confirm my order. Would you be able to negotiate an upgrade for me? Is the direct debit taken straight away or at the end of the first month? Can I purchase a deal on the same network and keep my current number? Are you confident that this phone works in full order on my network? Will I get the same service I would get directly from the network? I'm having problems with my phone and my network says I should contact you as it is a handset problem. Is it possible to purchase a phone now and transfer the number at a later date? Will the free gift arrive at the same time as the phone? My computer froze and I am not sure whether you received my order or not. I ordered a phone last week and have heard nothing, but money has been taken from my card by Shebang Distribution. Retailer contact information I wish to make further enquiries about a particular deal I would like to make a bulk order for a particular phone