O2 has been crowned the least annoying network by Ofcom.
In Ofcom’s latest survey, looking at the telecommunications complaints data for the last quarter (July to September), O2 has come up smelling of roses.
With the lowest complaint levels of all UK networks, O2 has claimed the customer service gold star – again. Yes, again, as it also previously jointly topped Ofcom’s summer survey for service, winning it that time with T-Mobile.
Overall, the mobile complaints were said by Ofcom to be “much lower” than for landline and broadband services.
In terms of how the individual networks performed, here’s a quick summary of the data for you:
O2 – 0.02 complaints per 1,000 customers
T-Mobile – 0.06 complaints per 1,000 customers
Vodafone, Virgin Mobile and Orange – 0.07 complaints per 1,000 customers
Three – 0.14 complaints per 1,000 customers
When it comes to complaints, Ofcom reveals these tend to be about billing and “customer service issues”. However, compared to other services which had a maximum complaint rate of 0.77 per 1,000 customers, the mobile phone providers all fared pretty well.
Do you think these findings reflect your experiences with your mobile phone network provider? Are you happy with the service you receive?
And speaking of O2, there’s still time to enter our last week of Pay As You Go Christmas giveaway competition! Enter before midnight tonight for your chance to win a HTC Explorer courtesy of O2. This compact Android will make a perfect gift for you or a loved one this festive season, boasting pocket- and wallet-friendly credentials together with user friendly features including Gingerbread OS and Wi-Fi connectivity.
So don’t miss out on your chance to win one of these HTC handsets! And good luck to those who’ve already entered our competition.
Comments:
