T-Mobile was re-branded in 2002 from its former name ‘One 2 One’. In 2010 T-Mobile and Orange UK merged to form Everything Everywhere, which is now UK´s largest mobile network operator.
Reasons To Choose
T-Mobile offers a range of monthly contracts that can be separated into three broad categories: standard Pay Monthly contract, SIM only contracts and You Fix contracts. Standard Pay Monthly plans usually include a phone with the monthly cost of the contract while SIM only contracts do not include a phone and as such tend to be cheaper. You Fix contracts are unique to T-Mobile and offer a mixture of monthly contract and PAYG features.
Many monthly contracts from T-Mobile include an ‘Unlimited Booster’. Unlimited Boosters are a unique feature of T-Mobile’s network that allows users to select an additional service such as unlimited texts or unlimited landline calls and add it to their contract. This service can be changed each month depending on requirements and additional Boosters can be added to contracts for a monthly fee.
Standard Pay Monthly
Standard Pay Monthly plans last either 18 or 24 months and usually include a phone, a monthly allowance of free minutes and texts, and other selected services such as mobile internet. In general, 18 month contracts tend to be around £5 per month more expensive than 24 month equivalent contracts.
As well as standard contracts with varying allowances of minutes, texts and data, T-Mobile also offer special 24 month contracts known as “Full Monty plans”. All Full Monty contracts include unlimited internet, unlimited texts, unlimited T-Mobile calls and a large allowance of any-network minutes. These plans also come with a phone and more expensive plans are available packaged with premium phones.
Data allowances for contracts other than the Full Monty plans are separated into 3 categories: Basic, Standard and Extra, designed to suit different user needs. These packages also come with various amounts of free Wi-Fi access.
Many T-Mobile contracts include a free phone, but depending on their choice of phone and contract some customers may be required to pay an additional up-front free to cover the initial cost of the handset.
You Fix plans combine elements of standard monthly contracts and Pay As You Go contracts. Customers with You Fix plans pay a monthly fee and receive an allowance of free minutes and texts. Once these minutes and texts are used, customers must top-up in order to continue making calls or sending texts, similar to PAYG contracts. The advantage of this is that it isn’t possible to run up a large bill without your knowledge. All You Fix plans last 12 months and include one free Unlimited Booster, except the £10 per month deal.
Some You Fix contracts include a free phone, but due to the short duration of the contracts most will require an up-front payment towards the cost of the handset.
SIM Only contracts do not include a phone and as a result are frequently cheaper than other equivalent T-Mobile monthly contracts which include handsets. SIM Only deals are available with either 12 month or 30 day durations. See the T-Mobile SIM Only section for further details on these tariffs.
Pay As You Go (PAYG)
T-Mobile offer different Pay As You Go tariffs to suit different types of use, though all tariffs include a free data allowance with some top ups.
There are four types of PAYG plan: the Talk Plan, Text Plan, International Plan and BlackBerry Plan, each of which confers additional benefits when customers top up over a given amount. The Talk Plan offers lower standard call charges and free minutes; the Text Plan offers lower standard text charges and unlimited free text messages; the International Plan offers lower standard international call charges to selected countries and free international minutes; and finally, the BlackBerry plan offers BlackBerry Mail and Messenger services and free browsing.
Pay As You Go tariffs from T-Mobile can be further customised by adding ‘Boosters’. These are extra services such as extra inclusive text messages or mobile internet use that can be bought for a one-off cost, taken from credit.
If you’re moving to T-Mobile from another UK network, it is usually possible to keep your current mobile number. The first step to doing this is to simply sign up to your new contract with T-Mobile and receive a SIM with a new number.
The second step is to obtain a ‘PAC’ code from your current provider so that your new number can be replaced with your old one. ‘PAC’ stands for ‘Port Authorisation Code’ and you can obtain one simply by calling your current provider and requesting one. Ofcom, the UK’s telecommunications regulators, have stated that networks should provide customers with a PAC when requested either immediately over the telephone or within two hours via text message.
Once you have received a PAC from your current provider, pass it on to T-Mobile and inform them that you wish to transfer your new number. This should usually only take a few days.
It is sometimes possible to obtain a PAC before you sign a new contract and submit it during the process. T-Mobile will then automatically process the transfer of your old number, but you will likely have a new number for a few days while this process goes through. Note that PAC codes are only valid for 30 days after they are issued.
||Free||All T-Mobile customers can use the Orange network for free when a T-Mobile signal is unavailable, allowing for better coverage.||All|
|Recommend a Friend
||Free||When a friend joins T-Mobile on a current customer’s recommendation, both receive a £25 gift voucher.||All|
Boosters are available to provide a wide range of services, such as inclusive minutes, BlackBerry email services or mobile data. T-Mobile also offer a range of ´Unlimited Boosters´ which provide benefits like unlimited texts or unlimited calls to T-Mobile numbers.
T-Mobile offers mobile internet access for both Pay Monthly and Pay As You Go through a range of different options. Many Pay Monthly contracts from T-Mobile include mobile internet as standard and for others it can be added with a Flexible Booster. Mobile internet can also be added to a PAYG account with a Booster.
T-Mobile split their standard Pay Monthly data allowances into three categories:
Basic Internet – 100MB of mobile data.
Standard Internet – 750MB of mobile data and 3GB of WiFi.
Extra Internet – 1.5GB of mobile data and 3GB of WiFi.
Customers with lower data allowances attached to their contracts can add Extra Internet to expand their allowance for a monthly fee. T-Mobile do not apply extra charges to customers who exceed their data allowance, but they may restrict internet access to these users.
T-Mobile also offer a range of ‘Full Monty’ deals, all of which include unlimited internet. These contracts are advertised as having no limiting fair use policy. Customers without a data allowance can either add a data bundle to their account or browse the internet on a pay-as-you-browse basis, charged per day of access.
Pay As You Go customers on T-Mobile can also access the internet directly without adding a Booster and will be charged per day. Alternatively, PAYG customers can select a Booster to add mobile internet access.
Use the table below to get an idea of how far your data allowance will go:
|downloading or streaming music||20 songs||100 songs||200 songs|
|downloading or streaming video||20 minutes||1 hours||2 hours|
|basic webpages ( text or mobile versions)||1,000||5,000||10,000|
|rich webpages (containing, rich images & flash)||300||1,500||3,000|
|emails with images or attachments||200||1,000||2,000|
Table represents approximate values.
Will I receive a good signal in my area? Consult the coverage map to find out if you will have reliable access to T-Mobile services in your local area.
Compare T-Mobile´s key features with those of other major networks in our handy network comparison table.